Refund & Cancellation Policy
Last updated: May 2026
1. Subscription Cancellation
Clients may cancel their subscription at any time through their account settings panel or by contacting SystoMax support
Cancellation takes effect at the end of the current billing period. No mid-cycle refunds are provided for unused portions of a subscription period
Upon cancellation
- Access to the Platform continues until the end of the paid billing period
- No further charges will be applied after cancellation
- Data will be retained per the Data Retention policy in the Terms & Conditions
- Outstanding balances remain payable
2. Free Trial
New subscriptions include a free trial period (typically 14 days). No payment is collected during the trial period unless expressly opted in
If no payment method is provided during the trial, the subscription simply expires at the end of the trial period with no charge
3. Refunds
3.1 Subscription Fees
Subscription fees are non refundable except
SystoMax does not provide refunds for
- Partial billing periods after cancellation
- Lack of use or feature underutilization
- Dissatisfaction with the Platform or its features
- Changes in business requirements
- Third-party service downtime or failures
- Regulatory or compliance issues
- Force majeure events
3.2 Exceptional Refunds
Refunds may be considered at
- Duplicate charges caused by payment gateway errors
- Incorrect billing amounts due to system errors
- Fraudulent transactions confirmed by the payment processor
- Statutory refund rights under applicable consumer law
Refund requests must be submitted in writing through official support channels and will be evaluated within a reasonable timeframe
4. Chargebacks
If a Client initiates a chargeback with their bank or payment provider, the following may occur
- Immediate account suspension pending investigation
- Permanent termination if the chargeback is found to be unjustified
- Loss of access to all data and services
- Legal action to recover disputed amounts and associated fees
Clients are encouraged to contact SystoMax support before initiating a chargeback to resolve billing disputes directly
5. Payment Disputes
Billing disputes must be raised within thirty (30) days of the charge date. SystoMax will investigate and respond within a reasonable timeframe
Disputes older than thirty (30) days may not be eligible for investigation
6. Add-Ons & One-Time Fees
Payments for add-ons, one-time setup fees, professional services, customization, or consulting engagements are non-refundable unless otherwise stated in a separate written agreement
7. Gateway-Specific Policies
Refunds processed through stripe paypal
Gateway processing fees are generally non-refundable even if the principal transaction amount is refunded
8. Contact for Refund Requests
To request a refund or cancellation, contact SystoMax through official support channels available on the website
SystoMax
Pakistan
Website: https://systomax.com